Joy La Huta
Senior Vice President
Claims are at the heart of any insurance contract. At Ascot, we know how concerned clients are about what happens if they need to make a claim. Our unique Claims Management Model is based on a fair and even-handed approach to claims handling that provides clients with an efficient and effective method of addressing a broad spectrum of claims, varying in size and complexity.
We’ve placed the highest priority on quick, proactive and transparent responses to all claims. Claims are triaged the moment they enter our system to ensure the right adjuster is handling the right claim. Claims with no issues are immediately handed off to a third-party administrator to ensure that valid claims are paid quickly. More complex claims are dealt with in-house. Our claims team works closely with underwriters, legal experts and our executive team to ensure clients get a consistent and accurate determination of a claim in an expeditious, fair and even-handed manner.
Our unique Claims Management Model has consistently outperformed the market and our peers in claims handling, based on UK regulator data. All of which makes a significant difference to our clients when it matters most.