Job Purpose:

  • Lead the analysis work on multiple projects, with competing deadlines, on the Change portfolio;
  • Utilising existing, strong industry knowledge, interpret the needs and, constructively, challenge to determine and document optimal business and / or technology processes and requirements;
  • Run smaller-scale projects independently; and
  • Support the Head of Change (HoC) in the developing Change Management Framework and championing its benefits across the Group.

Lines of Responsibility:

Reports to: Head of Change Management

Detailed Duties:

  • Ensure that all analysis and requirements are captured within the agreed scope and budget;
  • Extensive stakeholder engagement with peers and customers;
  • Bring an inquisitive mind-set, not afraid to ask questions and / or challenge accepted norms and championing continuous improvement;
  • Excellent visual presentation skills with the ability to dissect complex issues and articulate options / solutions to stakeholders;
  • Support stakeholders in making the recommended changes, including helping to resolve any issues;
  • Where necessary, act as a ‘translator’ between IT & customer needs to ensure clarity of what is required; and
  • Support stakeholders in the embedding and handover of projects into business as usual.

Person Specification

  • Demonstrates the confidence and communications skills required to work with people at all levels of the company;
  • Lead by example at all times;
  • Highly professional, energetic, diplomatic, calm, pragmatic and solution-driven;
  • Exceptional problem-solving skills;
  • Self-sufficient and a self-starter whom is able to think and act proactively;
  • A willingness to be flexible and respond appropriately to changing and / or conflicting demands; and
  • Strong Microsoft skills, in particular Visio, Word, Excel, PowerPoint and Outlook.

Representing Ascot

  • Champion the Ascot name and core values; and
  • Representing Ascot with clients, agents, suppliers and other organisations.