Job Purpose:

To provide support in the adjustment, management and administration of Ascot’s claims.

Line Manager:

P&C Claims Manager

Detailed Duties:


  • Handle complex claims as defined in the Ascot Claims Guidelines within authority.
  • Deal with referrals from XCS on claims within authority.
  • Liaise with underwriters and update them on claim developments and assist in the preparation and delivery of the monthly class of business claims report.
  • Liaise with the outwards reinsurance team so that they are aware of developments on significant claims which may impact our reinsurances.
  • Build and maintain Ascot’s profile with claim brokers and key external experts.


  • Preparing and/or reviewing initial set up of claim entries and keeping up to date the Claims Management system entries for complex claims.
  • Diary management of complex claims.
  • Loading documents on to the IMR or the Compass Claims System.
  • Liaison with XCS and other insurers regarding complex claim CLASS entries.
  • Reviewing daily SCM and highlighting those claims which need further review.
  • Liaising with underwriters, brokers and loss adjusters to update reserves and obtain reports.
  • Support on major losses (including attending claims meetings) and liaising with XCS and other underwriters.
  • Assist in the preparation of regular claims reports – ownership of significant claims reports used to inform senior management and underwriters of large loss developments.
  • Liaising with the RI team to provide loss information to reinsurers.
  • Assist with ad hoc claims projects to improve Ascot’s claims management.
  • Support in catastrophe management in preparing reports and investigating exposure on accounts deemed to be impacted.
  • Assist with expert management – including liaising with experts to ensure Terms of Engagement are up to date and that contact details are current.
  • Provide assistance to the claims team in the preparation and analysis of MI.
  • Assist the Director of Claims in monitoring the performance of the claims management outsource service provider.
  • Prepare non-bureau settlement requests/recommendations as necessary.